Instead - try a local, independent repair shop or person who you can actually communicate with. Yet when it’s THIS awful, I can’t help but warn others. I’ve worked retail myself and I’m more the type to praise outstanding experiences but brush off the bad ones. I’m not the “let me talk to the manager” type of customer.
#IS TOTAL AV PRO A GOOD PURCHASE PLUS#
Of course I did have to pay the $$$ for the battery, keyboard, and motherboard (that I had no issues with) plus 2x an $85 service fee (yes, there was another $85 fee for that 2nd time when it was sent back to the service center because it wasn’t even turning on). Would have been lovely to have started off getting a charger, like the only thing I asked for, but I digress. Amazingly, they managed to find a universal charger that fit and… guess what, it worked!!! They were kind enough to give me that charger without charging extra for it, which I do appreciate.
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It turns on again now, luckily, but it STILL is cycling through/not charging. So they sent it back out to the service center. No idea why they did all that but that but at least the in store tech was witness that they sent it back “still not working”. Not only was the problem not fixed, it was in even worse condition! (I’ll repeat, it wouldn’t even turn on, as confirmed by the in store support!!!) For some reason, they replaced the keyboard, battery, and motherboard. More importantly, the computer wouldn’t even turn on at all!!! Last weekend I go to pick it up… they hadn’t replaced the charge cord at all (and the charge light was showing it was still inconsistent/not working). In hindsight, I should have really pushed needing more info but it didn’t seem like that was going to be possible. My son needs that computer for his coding classes, and I just wanted it done. The next day I tried again and was basically told the exact same thing. (Basically I have to blindly approve this amount first THEN find out what it was for?!) (It was now close to $400.) I kept insisting that I wanted to know why it was so high for a charger cord… he told me I’d get a breakdown when I pick the computer up. This time the rep could only tell me the amount and get my blind approval, not what work was being done. I called, and spent an hour on the phone with an agent who swore up and down I was supposed to reply to the email that told me to call, there wasn’t anything she could do… So I gave up and called back later to try again. A week or so later I get an email saying that the estimate changed, I need to call to discuss and approve the new amount before they can work on it.
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They used this tool to test and confirm the charge cord wasn’t working right, but they don’t have a replacement so it needed to be sent to the service center. Rubenking Updated JanuThe Bottom Line TotalAV Antivirus Pro includes the real-time. So I went to the closest Best Buy, about an hour away. TotalAV Antivirus Pro Review An average antivirus, with bonus system tune-up 3.0 Average By Neil J.